HelpDirect messages
Updated: June 2026

Direct messages

How private conversations work on the platform.

MessagesDialogsPrivacy

What you can do here

Direct messages let users contact authors and continue private conversations without moving away from the platform.

Start conversations from profile pages
Keep message history
Hide or remove dialogs you no longer need

Where to find it

Messages are available from the dashboard and from profile or author contact actions when messaging is allowed.

Before you start

Sign in before starting a conversation.
Use messages for private questions, not public review discussions.
Keep enough context in the first message so the recipient understands the request.

Important details

Message history is tied to your account.
Some users may not be available for direct messages.
Notifications for messages can be controlled in notification settings.
Private messages should still follow platform rules.

Main actions

  1. Open a user or author page
  2. Click the message button
  3. Write and send the message
  4. Return to dialogs from the dashboard

If something does not work

A dialog does not load.

Refresh, check login status, and verify network connection.

Recipient does not answer.

They may be offline or not accepting contact; avoid repeated spam messages.

Message language changed unexpectedly.

Switch the site language and reopen the messages page if needed.

Common questions

Who can message me?

It depends on profile and platform access settings.

Can I delete a dialog?

You can hide or remove conversations from your message list.

Why did a dialog disappear?

It may be hidden, deleted, or unavailable because of access restrictions.